Dallas Designer Furniture | Polices and Procedures | 214-999-1969
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*Policies & Questions*

All Sales are Subject to Our Policies and Procedures.

We reserve the right to cancel any order for any reason.

We are so glad you found us!

We are always glad to help.  Please contact us for any reason day or night.

Delivery is Free for our local Dallas / Fort Worth Area Customers only. 

Customers Outside of Our Dallas / Fort Worth Delivery Area Click Here>>

All Texas residents pay 8.25% sales tax.  Out-of-state customers do not pay sales tax.

We accept MasterCard, Visa, Discover, American Express, Paypal, Checks, Cash, and Zelle. We offer financing options as well.

All Orders are Pre-Paid.  We do not offer a C.O.D. 

We offer a Free 6 Month Layaway with a 10% non-refundable deposit towards the purchase balance.

Dallas Designer Furniture offers a 3-day return policy.*  If within three days of delivery or pickup you are not completely satisfied with the color, comfort, or quality of your order, we will allow you to return your order to our warehouse for a refund less all actual delivery costs Dallas Designer Furniture has incurred delivering your furniture. The return of the furniture is the sole responsibility and cost of the customer.  Only returns in the original packaging and in brand new, unused condition can be accepted.  Refunds less all delivery costs will be issued once the furniture is received back to our facility and inspected.  Please notify us immediately if your intent is to return your order.  

*We reserve the right to deduct merchant processing fees for credit card and PayPal order cancellations. 

*Financing, Progressive Leasing, Acima Credit, SNAP Finance, and Paypal Credit have an all sales final policy and will not refund or reverse the transaction for any reason once our part of the sale is completed and handed over to them.  That is their policy, not ours. Therefore, all financed furniture orders are All Sales Final.*

*Mattress Sales including Box Springs and Foundations have an All Sales Final policy.

*Floor Models and Warehouse Clearance Items offered at deep discounts are sold As-Is and All Sales Final.

*All Sales Final on Custom Orders.

Dimensions are provided in the item description.  Please be sure to measure your area, doorways, hallways, and stairwells.  We will not be responsible for items too large for your space or doorways, and you will be required to pay all delivery and return costs back to our warehouse as stated above.

Any problems with your furniture need to be reported on the day of delivery!  Not reporting problems right away leads to claim denials from the manufacturer and/or delivery drivers and insurance for defective and damaged items and makes our job a lot harder!  We want to resolve any issues you have quickly and efficiently.  Please communicate with us. We are here to help.

All damage or defects must be noted at the time of delivery!

We reserve the right to repair or replace damaged items at our discretion.  

Colors and stains may vary from each computer monitor, photography, lighting, and natural variations.  Please contact us for clarification.  It can be difficult to buy furniture sight unseen.  We are glad to answer questions and send additional information and pictures when available.  Please be sure of your purchase, if not, let's talk about it!

Furniture Warranties vary per manufacturer and set.  Contact us for specific information regarding a furniture set's warranty and manufacturers' policies and procedures regarding claims.

We recommend the Montage 5 Year Furniture Protection Plan.

We really are happy to answer questions.  See the pop-up button at the bottom right-hand corner.   Use it!  You'll get a quick response.

Here is a list of Frequently Asked Questions:

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